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Step-by-Step: The Ordering Process
Step 1: Let's Chat! The first thing we need to do is to have a consultation either over the phone, via e-mail, or if you're local, in person. We'll discuss all of your many different options, as well as establish the details for what you'd like to see in your your invitation suite. We'll provide you with plenty of samples that you are more than welcome to personalize, or we can create a brand spankin' new one just for you!
Step 2: The Numbers & FiguresAfter speaking with you about what you'd like, we'll create an estimate based upon the materials that you specified. Not to worry, the estimate can usually be adjusted to work within your budget by making slight changes if necessary. Though not required, it is extremely helpful to know your budget initially so that we can design an invitation to your specific needs!
Step 3: Let's Get This Party Started!After you've reviewed the estimate pricing and details, we just need your signed approval and a 50 % non-refundable deposit in order to begin. (we take cash, check, or credit card) At this time we'll also have you fill out a client information form with all of the necessary invitation details. If you need it, we can send you some examples of wording as well.
Step 4: Let's Get To Work!Once we've received the deposit, the client information form, and your wording selections, we will assign you a "proof week". Proof week is when your invitation is designed and when you will receive your first electronic proof. After that if any changes need to be made, we provide a second electronic proof, free of charge. Should more e-proofs be required after this, a $15 charge will be incurred. Physical mock-ups are available and will be priced on a case by case basis due to the wide range of options offered. We're not trying to be stingy here, its just that buying materials in small quantities for mock-ups gets quite expensive!
Step 5: Decisions, DecisionsAlmost done...after approving your invitation, we design and send proofs for the rest of the stationery pieces in your order (programs, favor tags, etc.). The same proof policy applies to each piece. Once we've got everything exactly to your liking and you're ready to make this vision into a reality, you send us final approval, and we get to work printing and putting together your order!
Step 6: Get Excited!No really, get excited! You'll be able to check invitations (and any other stationery that you ordered) off of your wedding to-do list! The completed stationery suite will be shipped to you upon completion and reciept of final payment, unless you would prefer to schedule a pick-up or drop-off. Most orders are completed within a month and a half of final approval. However, for more elaborate custom orders, 2-3 additional weeks may be necessary, but we'll let you know that at the time of the estimate. We recommend that you order your invitations no later than 4-6 months from the time that you'd like to send them out. Rush orders are available for an additional fee.
2010, The Silver Starfish, Bristow, Virginia Tel: 571.379.5261 E.Mail: info_thesilverstarfish.com
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